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Terms &
COnditions
Sales:
All Customer orders and sales are final. No refunds will be provided.
Quotes and Estimates:
PBG Networks quotes cannot be altered and changed in any way. Our policy is to not accept Purchase Orders which do not match all the line items of a quote. This allows us to extend better discounts to our clients and provide the level of service our clients require. If you need to adjust a quote please contact our sales department at (856) 931-1604 x111. Our sales team will be happy to work with your organization to provide a quote to match your requirements.
Invoices:
Invoices are due and payable within the time period noted on the invoice, or if not noted, then within 30 days, measured from the date of the invoice.
Erroneous Invoice Exceptions:
Customer agrees that all invoices shall be deemed accurate unless Customer advises PBG in writing of a bona fide, material error within fourteen (14) days of the date of such invoice. In the event that Customer advises PBG of a material error:
- Payment of any amounts corrected or modified by PBG in writing shall be due within fourteen (14) days of such correction; and
- All other amounts shall be paid by Customer by the invoice due date.
In the event Customer withholds payment of any invoiced amounts upon an assertion by Customer that such amounts are erroneous, and PBG subsequently concludes that such invoiced amounts are accurate, Customer shall pay interest on such amounts as described above from the due date for such amounts until PBG’s receipt of those amounts. In no case shall Customer be entitled to offset, defer, or deduct any invoiced amounts that PBG determines are not erroneous following the notification process set forth above.
Payments:
Payment for Products, Software, and Services must be made by check, wire transfer, electronic funds transfer, or some other prearranged payment method unless credit terms have been agreed to by PBG.
Late Fees:
Timely payment is essential to any successful business transaction and business/customer relationship. It is the responsibility of Customer to ensure payments are authorized and approved on time to ensure receipt of payment no later than the due date; in no case shall PBG be responsible for ensuring such authorization or approval.
PBG reserves the right to charge Customer a late penalty of 1.5% for the first month applied against undisputed overdue amounts, 5% thereafter. Late penalties will be recalculated every 30 days thereafter based on Customer’s current outstanding balance.
In addition, PBG, without waiving any other rights or remedies to which it may be entitled, shall have the right to suspend or terminate any or all Services and refuse additional orders for Products or Software from Customer until PBG’s receipt of all overdue amounts. PBG shall have no liability to Customer for any such suspension or termination of services or for its refusal of additional orders.
PBG further reserves the right to seek collection of all overdue amounts (including by referral to third-party collectors), plus all reasonable legal fees (including reasonable attorney’s fees) and costs associated with such collection.
Project Billing vs Block Hours:
Project Billing involves a fixed price for a defined scope, with payment due upon project completion, regardless of whether it takes 1 day or 3 days. In contrast, Block Hours are billed in 1-hour increments, with the entire block invoiced immediately upon receiving a Purchase Order (PO). Clients are only charged for the hours used to complete the project, and these hours can have a Guaranteed Service Level Agreement (G-SLA) associated with them. Additionally, any unused hours can roll over to the next year if new hours are purchased before the block expires. Additional, you must purchase at a minimum 50% of the original block, or have an ongoing support agreement with PBG Networks. This setup provides flexibility for clients to choose the billing method that best suits their needs.
Tier 1 Support:
Tier 1 support is structured as an annual support contract between the client and PBG Networks, covering a predefined list of supported items agreed upon by both parties. Billing for Tier 1 support occurs immediately upon receipt of the Purchase Order (PO). This arrangement ensures that clients have continuous access to support services throughout the year, eliminating the need for additional POs to be processed for ongoing support.
Emergency Support:
At PBG Networks, we understand how challenging IT emergencies can be, which is why we recommend purchasing a Guaranteed Service Level Agreement (G-SLA) in advance. If you haven’t done so, we offer emergency support options, including same-day and next business day (NBD) support. Please note that if you choose Tier 1 support during an emergency, a G-SLA must also be purchased with a minimum block of 2 days of hours. All incidents are billed in minimum 1-hour increments, and on-site services are billed in minimum 8-hour increments. For immediate assistance, please contact us.
